Exam Rescheduled to wrong date/location

Follow
Avatar
Michael Kelly

To whom it may concern, I had an exam scheduled for a prometric center in NYC on Monday, May 30th. I realized it was scheduled for memorial day several weeks ago so I reached out to NCARB to inquire about the testing center being open and they confirmed that the testing center would be open.

Last Friday I received an email informing me that my exam had been cancelled. I followed up to try to have NCARB/Prometric reschedule it for the 31st at the same center but never received a response. I then received an email yesterday informing me that my exam had been rescheduled for next Friday, the 27th in distant New Jersey. This date and location absolutely does not work for me as I would need to rent a car to get to the test center and I lose the entire weekend of studying.

Please help me NCARB I would very much like the opportunity to take this exam on Tuesday, May 31st in a Prometric center in NYC. 

1

Comments

6 comments

Sort by Date Votes
  • Avatar
    nrespecki

    Hi Michael,

    Please reach out to NCARB Customer Service as soon as possible for support with your exam appointment.

    -2
    Comment actions Permalink
  • Avatar
    Michael Kelly

    As you can see above I have reached out several times. I will reach out again, please reply and help me to resolve this.

    2
    Comment actions Permalink
  • Avatar
    Michael Kelly

    I reached out for a fourth time in the past few weeks this morning and still no response. Please have NCARB Customer Service reach out to me as soon as possible.

    2
    Comment actions Permalink
  • Avatar
    nrespecki

    Michael,

    We just forwarded your post over to our Customer Relations team, and someone should be in contact with you soon. 

    0
    Comment actions Permalink
  • Avatar
    Mikeriscica

    Michael has NCARB responded to you yet?

    0
    Comment actions Permalink
  • Avatar
    Michael Kelly

    Yes! I spoke with customer service this morning. We decided to cancel my exam with Prometric and NCARB issued me a new seat credit that I can use to schedule an exam with PSI. They are also refunding the cost of my exam so I think this was a reasonable solution.

    2
    Comment actions Permalink

Post is closed for comments.

Didn't find what you were looking for?

New post
Powered by Zendesk