To the fellow exam-takers, please read my experience with the online PCM exam today (Feb 8th) and be prepared for countless issues with Prometric.
My exam is scheduled to take place at 11:30 am. After reading posts about Pro Proctor, I tried to mindful and started launching the exam 30min ahead. I used a laptop with an external monitor and webcam. The setup worked during the test run and check-in. However, when I was using the calculator, the exam crashed and gave me an error message. I tried relaunching the exam immediately but failed. The Pro Proctor app still showed me error messages when I relaunched. (REMINDER! Errors to launch Pro Proctor app also counts toward the disconnection!) Then, I had to connect Prometric technical support on its website.
After going back and forth with them several times, I was able to start the exam the second time. Unfortunately, the exam crashed again when I used the calculator. Again, I was not able to relaunch the exam. After contacting the Prometric technical support, again and again, the last proctor who assisted me told me that I can't go back and finish the exam anymore because I have more than 3 disconnections, those include the disconnections during launching the app, check-in, waiting for the proctors, and exam. In the end, I was not able to complete the exam and have to reschedule another one.
I read a lot about these issues with the online exams before and was prepared for some glitches. However, what happened today is surprisingly worse than my expectations and very discouraging.
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