PcM Online Pro Proctor Issues

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Zhen Tian

Hi All,

To the fellow exam-takers, please read my experience with the online PCM exam today (Feb 8th) and be prepared for countless issues with Prometric. 

My exam is scheduled to take place at 11:30 am. After reading posts about Pro Proctor, I tried to mindful and started launching the exam 30min ahead. I used a laptop with an external monitor and webcam. The setup worked during the test run and check-in. However, when I was using the calculator, the exam crashed and gave me an error message. I tried relaunching the exam immediately but failed. The Pro Proctor app still showed me error messages when I relaunched. (REMINDER! Errors to launch Pro Proctor app also counts toward the disconnection!) Then, I had to connect Prometric technical support on its website.

After going back and forth with them several times, I was able to start the exam the second time. Unfortunately, the exam crashed again when I used the calculator. Again, I was not able to relaunch the exam. After contacting the Prometric technical support, again and again, the last proctor who assisted me told me that I can't go back and finish the exam anymore because I have more than 3 disconnections, those include the disconnections during launching the app, check-in, waiting for the proctors, and exam. In the end, I was not able to complete the exam and have to reschedule another one. 

I read a lot about these issues with the online exams before and was prepared for some glitches. However, what happened today is surprisingly worse than my expectations and very discouraging. 

 

Best,

Zhen

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    jhmartzahl

    Zhen, 

    Make sure you get a refund from NCARB. There is no reason we should be paying for an exam that continues to fail to be administered correctly. NCARB, Please do something here - The amount of people who are having errors with your exams is outrageous and Corrective action needs to be taken immediately. 

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    Zhen Tian

    James, 

    Thank you for your comment. I contacted NCARD for a refund. However, they would not allow me to retake the exam right away, and now I have to wait for 60 more days until I can take it again. It is hard to believe that there are still so many ongoing issues with Pro Proctor after so many months.

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    Michael Riscica

    Please fill out the independent survey regarding your testing experience. YoungArchitect.com/NCARBsurvey 

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    Soleen Karim

    Did NCARB actually respond to you? How did you each them? I had the same problem but NCARB has been unresponsive. I am very upset.

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    Zhen Tian

    Hi Solee, how did you reach out to them? I called NCARB over the phone and they responded.

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    Soleen Karim

    I used the “contact us” tab on the website. I also called customer service but there is an automated message that they are having company wide training. Can you share the number you called? Thank you!!

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    Zhen Tian

    Hi Solee, I also called customer service. The number I called is 202/879-0520. Hope this helps!

     

     

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