Troubleshooting Whiteboard

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Cesia Lopez-Angel

December 06, 2020 23:20

I was using the whiteboard during the practice test and inadvertently had zoomed out of the whiteboard beyond the canvas and couldn't locate my notes. When i realized that the view had zoomed out and located my notes I kept getting a blue or black screen not allowing me to view my notes. 

After multiple attempts to troubleshoot, including closing the whiteboard several times, and zooming to 100%, my notes had disappeared. 

Please advise if anyone has had issues with this. This would be extremely frustrating, and time consuming, if this happens during the actual exam.

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  Ashley Kettenring December 07, 2020 15:25

  I have had the same issue multiple times! 

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  NCARB December 07, 2020 18:22

  Hey Cesia and Ashley,

  Thanks for providing this feedback. Notes on the whiteboard should never disappear unless you choose to delete them. Could you provide us a screenshot so we can further understand what you are seeing?

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  Cesia Lopez-Angel December 07, 2020 18:53

  Hi Nick. Thank  you for looking into this. These are the screen shots I took when this happened. 

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  Ashley Kettenring December 07, 2020 20:07

  I didn't take a screenshot when it happened, but I had the same blue screen as Cesia. 

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  NCARB December 07, 2020 21:56 (Edited December 07, 2020 21:57)

  Hi Cesia,

  It looks like you are zoomed in at 3200% and possibly on top of an object (selected object in blue), but it's difficult to confirm. I recommend zooming out to 100% and continuing to take notes from that percentage. If you need more space for notes, adding a new page is a great strategy. 

  If you continue to have technical issues, I recommend reaching out to our Customer Service team for assistance.

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  Cesia Lopez-Angel December 08, 2020 17:29 (Edited December 08, 2020 17:29)

  Hi Nick, 

  I think the main concern is that when I got this blue/black screen and after I zoomed to 100%, the notes I had made on the page disappeared. I checked the notes I had on the other pages also and realized that the notes there were gone too.

  I will continue to practice with the whiteboard and will contact customer service team if it happens again, but as i said if this should happen during the exam it would extremely frustrating and time consuming to solve.

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  Cassandra Cook December 12, 2020 05:52

  When I practiced the same thing happened, the zoom was really screwy and was hard to navigate.

  I cancelled my exam.

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  Nicole Nelson December 07, 2023 16:46 (Edited December 07, 2023 16:46)

  The text portions on my whiteboard for my exam disappeared. As soon as I got into the exam I braindumped a bunch of formulas for my use, but they all disappeared. I even searched for them. The only items that didn't disappear were drawings with the pen, so I only used the pen unless it was easier to type just for that question. Is this normal? 

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  Natalie Thomas December 15, 2023 10:25

  I had issues like this too. 

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