Prometric Scheduling Queue

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Joshua Fowler

October 20, 2020 16:19

Ever since yesterday's announcement Prometric has had a long queue to reschedule exams.  

I've never once had a similar delay in scheduling my exams and now I'm seeing 1500+ people are in line ahead of me. 

What is happening?  Are there really that many of us trying to reschedule or is there some other exam causing this.  Are one of you DDOSing prometric?  That seems misguided if so, this isn't their fault.  

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  Seth Davis October 20, 2020 16:22

  Seeing the same queue - Mine was moving for the first 15 minutes but hasn't budged in the past hour. I remember having this happen at the beginning of March when Covid-19 first started causing waves at Prometric. Unsure why this is happening now. 

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  Kathleen Taus October 20, 2020 16:32

  It took me over an hour to schedule, I was at the 149 person mark for well over half of that time.

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  Mark Baker October 20, 2020 18:51

  I have NEVER encountered this before in the 8 times I have scheduled exams.  I am currently 902 in line to schedule (I started at 1210)  This is nuts

  

  Mark

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  Seth Davis October 20, 2020 19:12 (Edited October 20, 2020 19:13)

  Update: 3 hours later I got through - the website has a different layout now. After navigating through and selecting my time and date, it placed be back in a SECOND QUEUE.  I'm now 1055th in line (a number that is changing both up and down), awaiting to see if there are more steps and that my appointment is confirmed. 

  So I'm assuming this is being caused by the website update..

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  Joshua Fowler October 20, 2020 19:38

  I apparently got through after 2+ hours and it expired on me because I have a job and can't stare at a wait screen for hours on end.  

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  nrespecki October 20, 2020 19:49

  Hey Joshua, Seth, Kathleen, and Mark,

  We reached out to Prometric this afternoon regarding the scheduling backlog. The queue message is appearing because there is a high volume of candidates across all Prometric programs that are attempting to schedule and/or reschedule appointments. This is not a specific NCARB issue. Prometric noted that this sometimes happens when a major program opens up a new testing window. As those candidates rush in, it creates a queue for all Prometric candidates.

  The Prometric system will continue to process candidate schedule/reschedule requests as they come in. Candidates can wait in the queue online or wait and try again later or tomorrow after the rush has subsided.

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  Mark Baker November 01, 2020 19:42

  Hey to anyone who has this problem.

  I went back onto the site later that night around 8:30 and I got on no problem - no wait.

  So I suggest if this happens, try again later. 

  Best,

  Mark

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  Kathryn O'Regan November 12, 2020 02:47 (Edited November 12, 2020 02:47)

  I've been in the queue for almost 2 hrs and the queue number hasn't changed at all...it's 9:45pm ET.

   

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