Prometric Scheduling Queue

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8 comments

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    Seth Davis

    Seeing the same queue - Mine was moving for the first 15 minutes but hasn't budged in the past hour. I remember having this happen at the beginning of March when Covid-19 first started causing waves at Prometric. Unsure why this is happening now. 

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    Kathleen Taus

    It took me over an hour to schedule, I was at the 149 person mark for well over half of that time.

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    Mark Baker

    I have NEVER encountered this before in the 8 times I have scheduled exams.  I am currently 902 in line to schedule (I started at 1210)  This is nuts

    Mark

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    Seth Davis (Edited )

    Update: 3 hours later I got through - the website has a different layout now. After navigating through and selecting my time and date, it placed be back in a SECOND QUEUE.  I'm now 1055th in line (a number that is changing both up and down), awaiting to see if there are more steps and that my appointment is confirmed. 

    So I'm assuming this is being caused by the website update..

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    Joshua Fowler

    I apparently got through after 2+ hours and it expired on me because I have a job and can't stare at a wait screen for hours on end.  

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    Nick NCARB

    Hey Joshua, Seth, Kathleen, and Mark,

    We reached out to Prometric this afternoon regarding the scheduling backlog. The queue message is appearing because there is a high volume of candidates across all Prometric programs that are attempting to schedule and/or reschedule appointments. This is not a specific NCARB issue. Prometric noted that this sometimes happens when a major program opens up a new testing window. As those candidates rush in, it creates a queue for all Prometric candidates.

    The Prometric system will continue to process candidate schedule/reschedule requests as they come in. Candidates can wait in the queue online or wait and try again later or tomorrow after the rush has subsided.

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    Mark Baker

    Hey to anyone who has this problem.

    I went back onto the site later that night around 8:30 and I got on no problem - no wait.

    So I suggest if this happens, try again later. 

    Best,

    Mark

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    Kathryn O'Regan (Edited )

    I've been in the queue for almost 2 hrs and the queue number hasn't changed at all...it's 9:45pm ET.

     

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