Cancelled Exam/Pending Eligibility Approval

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    Rebecca Smith

    Update: It now shows that I'm able to reschedule, but when I click the reschedule link it says the link is either expired or invalid. NCARB, these issues are quite obviously issues with your website and not with Prometric. Cancellations have been going on for atleast 4 months now, you would think these glitches would be fixed at this point. 

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    Nick NCARB

    Hey Rebecca,

    I looked into the scheduling issue and you should be all set to reschedule. When cancels occur for social distancing, NCARB has to manually reset your exam eligibility since it is no longer valid in the Prometric system. This is why you were seeing a pending eligibility message. I have confirmed that your eligibility has been reset and you were provided a seat credit. We know this is extremely frustrating and sincerely apologize for the inconvenience.

    If you have any additional issues, feel free to reach out to our Customer Service team

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    Kawai Yam

    Please Fix Mine! TOO! I have been waiting for an answer the exact problem 

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    Nick NCARB

    Hey Kawai,

    I looked into your issue, and you should be good to go with your eligibilities. 

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