Cancelled Exam/Pending Eligibility Approval

Answered

Comments

8 comments

  • Avatar
    Rebecca Smith

    Update: It now shows that I'm able to reschedule, but when I click the reschedule link it says the link is either expired or invalid. NCARB, these issues are quite obviously issues with your website and not with Prometric. Cancellations have been going on for atleast 4 months now, you would think these glitches would be fixed at this point. 

    0
    Comment actions Permalink
  • Avatar
    NCARB

    Hey Rebecca,

    I looked into the scheduling issue and you should be all set to reschedule. When cancels occur for social distancing, NCARB has to manually reset your exam eligibility since it is no longer valid in the Prometric system. This is why you were seeing a pending eligibility message. I have confirmed that your eligibility has been reset and you were provided a seat credit. We know this is extremely frustrating and sincerely apologize for the inconvenience.

    If you have any additional issues, feel free to reach out to our Customer Service team

    -1
    Comment actions Permalink
  • Avatar
    Kawai Yam

    Please Fix Mine! TOO! I have been waiting for an answer the exact problem 

    1
    Comment actions Permalink
  • Avatar
    NCARB

    Hey Kawai,

    I looked into your issue, and you should be good to go with your eligibilities. 

    -1
    Comment actions Permalink
  • Avatar
    Eirik Magnuson

    I took my final exam yesterday and the preliminary results were that I had passed, but now I'm getting the Pending Eligibility Approval message too. Can you fix this?

    1
    Comment actions Permalink
  • Avatar
    NCARB

    Hey Eirik,

    I checked on this today, and you should see an awaiting score message. It also appears that your testing jurisdiction has an additional score report delay, so your official results will appear in your record tomorrow. 

    -1
    Comment actions Permalink
  • Avatar
    Masoud Sharikzadeh

    I got the same issue. Can you check mine?

    0
    Comment actions Permalink
  • Avatar
    NCARB

    Hi Masoud,

    I recommend calling NCARB Customer Service today, and they will be able to assist you with your issue.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk