Cancelled Exam/Pending Eligibility Approval

Answered

June 19, 2020 16:31

I just had my exam cancelled for the third time. Yesterday, I was trying to reschedule and the page wouldn't load and today next to my exam it says "Pending Eligibility Approval". Seems pretty ridiculous my eligibility is pending considering this is my last exam needed to pass in order to get my license. Has anyone else had an issue with this and how long did it take to resolve? I'm afraid the longer it takes for my eligibility to get approved, the more the testing center seats are going to fill up. Thanks for your help!

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17 comments

Rebecca Smith June 19, 2020 16:52

Update: It now shows that I'm able to reschedule, but when I click the reschedule link it says the link is either expired or invalid. NCARB, these issues are quite obviously issues with your website and not with Prometric. Cancellations have been going on for atleast 4 months now, you would think these glitches would be fixed at this point.

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NCARB June 19, 2020 18:52

Hey Rebecca,

I looked into the scheduling issue and you should be all set to reschedule. When cancels occur for social distancing, NCARB has to manually reset your exam eligibility since it is no longer valid in the Prometric system. This is why you were seeing a pending eligibility message. I have confirmed that your eligibility has been reset and you were provided a seat credit. We know this is extremely frustrating and sincerely apologize for the inconvenience.

If you have any additional issues, feel free to reach out to our Customer Service team.

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Kawai Yam August 23, 2020 18:52

Please Fix Mine! TOO! I have been waiting for an answer the exact problem

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NCARB August 24, 2020 13:33

Hey Kawai,

I looked into your issue, and you should be good to go with your eligibilities.

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Eirik Magnuson November 10, 2020 14:10

I took my final exam yesterday and the preliminary results were that I had passed, but now I'm getting the Pending Eligibility Approval message too. Can you fix this?

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NCARB November 10, 2020 14:51

Hey Eirik,

I checked on this today, and you should see an awaiting score message. It also appears that your testing jurisdiction has an additional score report delay, so your official results will appear in your record tomorrow.

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Masoud Sharikzadeh December 04, 2020 11:36

I got the same issue. Can you check mine?

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NCARB December 04, 2020 14:52

Hi Masoud,

I recommend calling NCARB Customer Service today, and they will be able to assist you with your issue.

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Landon Cook January 18, 2021 16:21

I have been waiting a long time for my elgibility process to go through. I have contacted my local office and I cannot get a hold of anyone. Is this something you could fix for me?

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NCARB January 19, 2021 17:01

Landon,

Please give NCARB customer service a call at 202-879-0520. They'll speak with you regarding your state board's specific requirements and help you with the process to authorize your eligibility to test.

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Amy Tripp January 23, 2021 21:29

I took an exam today and usually it says “awaiting score” but it doesn’t show that. It shows it as if I didn’t take the exam. Is this because there is a delay?

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Naomi Levine April 03, 2021 22:53

My exam was canceled due to a glitch with parametric and it now says 'Pending Eligibility Approval' - could you fix this, please?

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NCARB April 05, 2021 16:57

Hi Naomi,

Please reach out to NCARB Customer Service for assistance.

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Begona Blasco September 20, 2021 20:28 (Edited September 20, 2021 20:29)

I am showing Pending Eligibility Approval when I try scheduling my fifth exam. Not sure what this means. My dues are paid, this is a retake after 4+ months, my rolling clock eligibility doesn't expire until 2026. Please help!! NCARB customer service staff is on training which means no answers when calling.

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NCARB September 20, 2021 20:34

Hi Begona,

We unfortunately do not solve these specific eligibility issues on the ARE Community, however, I am going to forward your issue directly to our Customer Service team.

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Juliette Thompson March 03, 2022 22:20

Hello, I am trying to schedule a retake for an exam that I took 4 months ago, my rolling clock eligibility doesn't expire until 2024 and all my dues are also paid. Please help me get this resolved so that I can schedule my exam.

Thank you,

Juliette

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NCARB March 04, 2022 16:02

Hi Juliette,

Please reach out to the NCARB Customer Service team for support with your ARE eligibilities. Unfortunately, we cannot solve individual candidate issues through this Community.

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