Where is NCARB’s response to the case study glitch???

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Jonathan Visgaitis

January 26, 2023 04:08

NCARB is clearly experiencing major technical problems with the case studies across the board on their exams. Where is their official response? All I have seen is generic copy+paste “we’re sorry this happened” responses to individual cases. As someone who has an exam scheduled I want to know when this issue will be resolved. Should I cancel my exam after all these weeks of studying? If I take the exam and experience the glitch will I get a refund? The silence is deafening NCARB.

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• Official comment

  

  nrespecki January 26, 2023 15:00 (Edited January 26, 2023 15:24)

  Hi all,

  NCARB has completed its investigation into and implemented a solution for the intermittent technical issue related to case study items. Over the past week, a small number of candidates encountered some case study resource tabs not loading during their exam administration. NCARB worked with its exam vendors to identify the source of the problem and implement a solution as quickly as possible.

  We understand that if you encountered this issue, the impact was significant, and we apologize for the stress and frustration it may have caused.

  If you encountered this technical issue and have not already informed NCARB customer service, please do so in writing immediately. If you were unable to view case study resources and answer the case study items, NCARB will provide you with a free exam seat so you can schedule a new attempt at no cost. NCARB will also review your exam results and may waive the 60-day retake policy in this instance depending on your progress and performance prior to the case study items.

  If you already reported an issue to our Customer Relations team, we will respond as quickly as possible.

  Once again, we apologize for any inconvenience you may have experienced.

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  Casie Kowalski January 26, 2023 06:02

  I have one in a week should I move it? No one has gotten any meaningful feedback?

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  Yvette Louka January 26, 2023 11:49

  I have PA scheduled on Tuesday and still did not receive an official response from NCARB that this problem has been resolved. I’m calling the PSI center today where I’m taking my tests to see if this happened again yesterday. 
  Please anyone who experienced this on their test yesterday or today please report it so we know 9f we should reschedule.
  Thank You  

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  Mariela Flores January 26, 2023 13:18

  i had an exam scheduled for February 4th and last night it was cancelled. Seems like the center cancelled all of NCARBs exams for the month of February...  i'm wondering if other test centers will do the same or if its just my test center having building issues. 

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  HaythamNCARB January 26, 2023 13:23

  I cancelled my remote proctoring exam, which was supposed to be on 30 Jan, I rescheduled to 5th Feb hoping the issue will be resolved. I found several seats at Feb, I'm not sure if the case study issue will be reflected in the remote proctoring exam as well?

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  Rodrigo Schmeil January 26, 2023 14:45

  It is CRAZY how so many people are having the same issue (including me who failed my LAST exam due to this issue) and NO POSITION on NCARBs behalf! They NEED TO OWN UP THIS RECURRING INCIDENT! The 60 day wait, after being INSTRUCTED BY THEIR CONSULTANT (PSI) to finish the exam goes AGAINST their “rules”

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