I had my last exam (PDD) scheduled for today at a test center. Less than ten minutes after I logged onto the exam at 9:00am, while I was trying to advance from question 7 to question 8, the exam stopped working. The PSI network at the testing center had failed. I waited at the center for 3 hours as the employees tried to reestablish connection. Once they did, clients who were taking their exams with companies other than PSI were able to reconnect to their in-session exam. PSI was the only company that was unable to reconnect. At 12:45pm, after hours of waiting, I left the testing center being told I have to wait for PSI to contact me about rescheduling. At 4:00pm I called the test center supervisor to ask if the technical issue had been filed with PSI so I can reschedule for early next week. The supervisor told me that he'd been on the phone with PSI for 4 hours and unable to connect with them. All PSI lines and complaint filing forms were unresponsive. So on this Friday afternoon he wasn't even able to let PSI know about the technical problem so I could reschedule my exam for next week.
These types of technical issues are huge obstacles that have nothing with our preparation, competence or knowledge. It's extremely disheartening and disturbing that they keep happening - no matter if we test at home or at a testing center. I need accountability and responsiveness from PSI. We need to be compensated for our time and energy and the anxiety of having difficult exams interrupted over and over.
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