Unfortunately I experienced an “open” but locked and unstaffed PSI testing center today, so I’m sharing for awareness in case this happens to others. I was scheduled to take my exam today at 8:30 am at the PSI Innovative Minds center in Phoenix AZ. I arrived at 8:00 am (30 minutes before my exam time) and the door to the testing center suite was locked, with the blinds closed and a line of other people waiting to take tests outside. PSI was not showing any test centers as “closed” online, but there were no PSI staff present at this testing location. There was also no PSI phone number posted for us to call. I called an NCARB representative at 8:15 to file an initial report. I waited outside the testing center door until 9:00 am, and PSI staff never showed up. I called NCARB again to follow up and submitted an online report as well. Hopefully I’ll receive a seat credit to reschedule. Candidates take time off work and drive significant distances to get to these test centers, so this experience is completely unacceptable.
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