PSI Testing Center - Dallas, TX

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    NCARB

    Hi Caitlin,

    Thank you for posting about your testing experience. This is unacceptable and not what NCARB expects from our test delivery vendor, PSI. Please report your experiences to NCARB Customer Service, and we will reach out to PSI directly to address these issues.

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    Caitlin Dettling

    Hello,

    I have reached out via email last night and am awaiting to hear a response from NCARB regarding this issue. I would like to receive a seat credit back at the least due to this experience, but overall I'm concerned with the continual lack of consistent testing facilities available to myself and others if this is what we're to expect moving forward with our tests.

    My request number sent in was #500920, feel free to respond via email or here, but this needs to be rectified somehow.

    Thank you

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    Alana Hosey

    Hey Caitlin! 

    I'm getting ready to test in Dallas... would you mind sharing which location this was so I can be sure to NOT book my exam there?

    Thanks!

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    Caitlin Dettling

    Sure, it was this location off I-35: 1140 Empire Central Dr, Ste 235, Dallas, TX 75247. Good luck on your next test!

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    Nathan Hayes

    It seems like NCARB went with the low bid when they switched to PSI. Never had any issues with Prometrics but had all kinds of software issues with PSI. Pretty ridiculous.

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    Malcolm Whitt

    I had the same awful experience at 1140 Empire Central Dr. I was sat down right next to that very loud fan. Failed my exam as well. I literally had to laugh at my surroundings. It was laugh or cry. 

    Yesterday I took PA at the 1701 N Collins Blvd. testing center. I can't believe that I'm saying this, but it is literally worse than the Empire Center testing center. They had to restart my exam about 8 times. They refused to move me to another computer. I lost internet connection with literally every question. But the worse thing was while I lost internet connection I could still see the test time clocking down. I even had a terrible time getting the exam to conclude, having to click the end exam button over 10 times and having the exam continue to freeze. On top of all that, the two people running the test center had a shouting altercation while we were all taking our exam and could hear every word of their argument. I did thankfully pass my exam but the experience was horrible. I would strongly advise to avoid the test center site.

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