changing venue to PSI
My experience of changing from Prometric to PSI has been NOT positive. I don't know if this is just an isolated case with this particular testing center but i feels like a huge downgrade from Prometric to PSI.
I took the first four exams with Prometric and the exeprerience was very postive/stellar. This weekend I took my 5th exam at PSI. The PSI center venue had no signage and was unidentified when I arrived, so I had no way of knowing if I was at the right place. Prometric would call the day before to confirm the appointment and remind me and check if I knew where the center was. Not the case with PSI. The entire PSI center was staffed by a single person, so getting checked in when there was a line of 4 or 5 was slow and cumbersome. The facility was full of carboard boxes stacked against the wall, there was no drinking fountain/fresh water. The printer for the staff was not working. Once in the test room, I began my test, and on multiple occasions the staff would come in the room and be on the phone with tech support because some of the stations were not working properly. Very distracting listening to tech support phone calls while taking the exam!
Overall, PSI feels like a huge downgrade from Prometric.
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I also had a poor experience compared to Prometric. Besides the fact that my exam wouldn't start and I waited while PSI staff called customer service, the location I was in had the same problems. Prometric always called and reminded me of the appointment, then would call again the morning of and let me know if I could come early. At the PSI location, I could hear everything going on outside of the room and staff routinely kept coming in the room and talking loudly on speaker phone. They also had no way of seeing us in the exam room from the check-in office (only one staff member), so anytime something went wrong you'd have to just get up and leave the exam room to find someone. The Prometric location was very well run and right now I'm very disappointed with the switch to PSI, at least in our locations.
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