My experience of changing from Prometric to PSI has been NOT positive. I don't know if this is just an isolated case with this particular testing center but i feels like a huge downgrade from Prometric to PSI.
I took the first four exams with Prometric and the exeprerience was very postive/stellar. This weekend I took my 5th exam at PSI. The PSI center venue had no signage and was unidentified when I arrived, so I had no way of knowing if I was at the right place. Prometric would call the day before to confirm the appointment and remind me and check if I knew where the center was. Not the case with PSI. The entire PSI center was staffed by a single person, so getting checked in when there was a line of 4 or 5 was slow and cumbersome. The facility was full of carboard boxes stacked against the wall, there was no drinking fountain/fresh water. The printer for the staff was not working. Once in the test room, I began my test, and on multiple occasions the staff would come in the room and be on the phone with tech support because some of the stations were not working properly. Very distracting listening to tech support phone calls while taking the exam!
Overall, PSI feels like a huge downgrade from Prometric.
Please sign in to leave a comment.