First Exam, was never even able to login to my exam. How long does prometric take to reschedule?

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3 comments

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    Rebekka O'Melia

    You need to contact NCARB within 15 days.  Here's the #, Customer Relations team at 202-879-0520

    That's absolutely awful!  You should get a FREE rescheduled exam immediately.

    Rebekka O'Melia, Registered Architect, NCARB, B. Arch, M. Ed, Step UP,  Step UP ARE 5.0 Courses

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    NCARB

    Hi Zachary,

    Please reach out to NCARB Customer Service as soon as possible and they will assist you with rescheduling your exam.

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    Matthew Bowers

    When a similar situation happened to me several months ago, it took NCARB two weeks to lift the two-month waiting period to 'retake' the exam. They fortunately waived the reschedule fees, but being held in a holding pattern until they finally allowed me to reschedule was enough to kill the momentum I had going at the time.

    I completely understand the frustration - sorry you're having to experience it too.

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