Please be aware of the Black Spectacles subscription
Black Spectacles will automatically renew your subscription without notification. There is no phone number available to contact them to resolve issues. You must cancel the subscription within two days to avoid being charged in full. I contacted their online chat support, but the representative asked me to wait for over 50 minutes and then stopped responding. All of my purchase information was clearly listed in my account under Orders and was easy to find. It appears they simply do not want to address customer issues.
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Yingyima Thank you for sharing your experience. We’re sorry for the frustration this caused and appreciate you bringing it to our attention.
We do want to clarify a few points for transparency. Black Spectacles does send automated email notifications prior to monthly billing; however, we understand that there are various reasons a customer may not see those messages. Regarding the support delay on Friday, our team was operating with limited coverage due to the holiday period and staff availability, which may have impacted response times.
That said, our support team did review your request and issued a full refund on Friday, even though it was outside of our standard refund window. We’re currently reviewing all communication internally to ensure that we continue improving our response processes.
We value all feedback and are committed to resolving issues as fairly and promptly as possible. Thank you again for taking the time to share your concerns.
Kiara | Black Spectacles | Community
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