Prometric Test Center Power Outage
Answered
I live in Houston, which is currently experiencing record breaking weather, snow and ice. Most of the roads are closed to get to the Prometric Test Center and half the city is without power. I tried calling the Prometric Test Center to see if they have power, but I received no response and their voice mailbox is full. I have my exam on the 17th and I am worried Prometric will not be up and running by then. Many residents have gone 30 hours without power, and another winter storm is on its way tonight with more snow/ice. Will NCARB reschedule our exams for us at no cost? Should I still drive out to the test center even though I have not received a response?
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Official comment
Luis,
Hope you're staying warm and safe! Prometric will contact you if the test center is closed due to inclement weather. However, based on developing circumstances in Texas we recommend not attending the exam if you don’t receive a call. NCARB and Prometric will partner to issue a seat credit and new eligibility to reschedule. This ordinarily takes about 7-10 business days.
You can reach out to NCARB Customer Service if you have additional questions specific to your circumstances.
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I’m in Austin, same situation. Scheduled for Friday 2/19. I also kept getting voicemail full from the local Prometric. After 45 minutes on hold with Prometric Candidate Care, they confirmed that my test center is still open (which is insane to me given the conditions - how do they even have power?? And the roads are extremely unsafe, how are we expected to get there?) and was able to reschedule thankfully
NCARB, if this was your recommendation to not attend the test regardless of Prometric closing, it would have been very helpful for all Texas testers who had an appointment this week to receive a notice from you. I tried calling Prometric yesterday and day before and was on long hold times which was draining my precious cell battery (we have power outages) so I had to hang up, and if a simple email could have answered that for us, it would have saved a lot of time. I was under the assumption that I would have to go on Friday since it was within the 4 business days of no cancellation. The situation down here is very dire...
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