Exam credits purchased but it expired before able to take dates for the exams

Hello! I had purchased the exam credits for three exams last year hoping to take the exams. I was not aware that the credits expire in one year. I got an email notification on my NCARB record regarding  the expiration a day before it was suppose to expire. 

I do not check NCARB records everyday and happened to miss it. Now i have all my money gone . I really need help to use my expired funds to schedule the exams. These are expensive and i was not aware that it expires. Please HELP!!