I am scheduled to take my online ARE 5.0 exam in 2 weeks. I want to check that my computer is capable of hosting this online proctored exam before my test date. There is conflicting information on Prometric's website, and there is no way for me to call anyone from Prometric. So hopefully, someone from NCARB can answer my questions.
What is the Windows system requirements for Prometric ProProctor to run smoothly? There is conflicting information from Prometric about whether Windows 7 is ok. When I run the Prometric Systems Check, Windows 7 is allowed (see image below). The FAQ on the Prometric Website regarding Windows system requirements also says that Windows 7 is ok (https://ehelp.prometric.com/proproctor/s/article/PPL-TECH006-ProProctor-System-Requirements).
However, in the ProProctor User Guide PDF, it says I need Windows 8.1 or higher. Which is true? I was able to install ProProctor on my Windows 7 computer, and the application loaded when I tried to launch an exam using my confirmation number and name in Chrome. Does this mean that ProProctor was installed successfully? There is also an article on the DOCUMENTS and MANUALS page regarding installation, and advanced things to do: https://ehelp.prometric.com/proproctor/s/article/PPL-TECH004-ProProctor-Software-Installation-Windows-OS However, this article is a step-by-step only for Windows 8.1 and not for Windows 7. And because there's no way for me to open up the application, I have no idea whether my Windows 7 and ProProctor are ok for my exam. Can someone from NCARB help? It would be a shame to run into technical issues on my exam date, and it's problematic because I cannot confirm with Prometric that my software and computer are ok before my exam.
When I launched the exam from the Chrome web browser, I got this error message. Does this mean that ProProctor is running and is ok? Does the error refer to the fact that my exam is in the future?
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