Conflicting Prometric ProProctor Windows System Requirements
AnsweredI am scheduled to take my online ARE 5.0 exam in 2 weeks. I want to check that my computer is capable of hosting this online proctored exam before my test date. There is conflicting information on Prometric's website, and there is no way for me to call anyone from Prometric. So hopefully, someone from NCARB can answer my questions.
What is the Windows system requirements for Prometric ProProctor to run smoothly? There is conflicting information from Prometric about whether Windows 7 is ok. When I run the Prometric Systems Check, Windows 7 is allowed (see image below). The FAQ on the Prometric Website regarding Windows system requirements also says that Windows 7 is ok (https://ehelp.prometric.com/proproctor/s/article/PPL-TECH006-ProProctor-System-Requirements).
However, in the ProProctor User Guide PDF, it says I need Windows 8.1 or higher. Which is true? I was able to install ProProctor on my Windows 7 computer, and the application loaded when I tried to launch an exam using my confirmation number and name in Chrome. Does this mean that ProProctor was installed successfully? There is also an article on the DOCUMENTS and MANUALS page regarding installation, and advanced things to do: https://ehelp.prometric.com/proproctor/s/article/PPL-TECH004-ProProctor-Software-Installation-Windows-OS However, this article is a step-by-step only for Windows 8.1 and not for Windows 7. And because there's no way for me to open up the application, I have no idea whether my Windows 7 and ProProctor are ok for my exam. Can someone from NCARB help? It would be a shame to run into technical issues on my exam date, and it's problematic because I cannot confirm with Prometric that my software and computer are ok before my exam.
When I launched the exam from the Chrome web browser, I got this error message. Does this mean that ProProctor is running and is ok? Does the error refer to the fact that my exam is in the future?
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Official comment
Hi again Philip,
We've received confirmation from Prometric that ProProctor does not support Windows 7 because that version is no longer supported by Microsoft. This will be updated in Prometric's documentation. Thanks for bringing it to our attention.
Comment actions -
Hi Philip,
I suspect that you are receiving an error code because you are 2-weeks out from your exam. You can only launch your exam within an hour of your scheduled time. The error code and software are managed by Prometric, so I recommend navigating to this site - https://rpcandidate.prometric.com/ - clicking on the Contact Support button in the top menu bar, and then clicking the chat button in the lower right corner. This will allow you to connect with Prometric support where they can verify the Windows requirements to run ProProctor.
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I like the concept of the Proctor exam. I was schedule to take my last exam on December 16th in person but the faculty closed due to COVID-19. Prometric canceled the exam on December 7th. On the day of the schedule exam (Dec 16th) Prometric reschedule for me, in-person but for Feb 19th (two months later). I really wanted to take my exam before the holidays. After several calls with NCARB and waiting for December 14th. . I began my task with rescheduling my exam using the Proctored Format. There was not a lot of options (maybe because Proctor exam is new and right before Christmas) meaning days and/or times. So I changed my path and decided to look into January. I found some great days but the times are awful. 12:am, 12:30am, 4:30am, 7:30pm or 10:30am. I live in EST. Taking a exam at 12:am or 7:30pm is not Ideal. These are not the best times for a sharpe mind. As you know this is a 5 hour exam. I would like to know if NCARB can provide some better times. I would like like NCARB extend the rolling clock again. I’m not the only one whose exam got canceled and was rescheduled two months out.
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