I was signed up to take my first ARE test this morning. My test setup is dialed: I have a stable fast hardline internet connection, a good external webcam, a good laptop, a clean empty well-lit test taking area, and I had repeatedly tested Prometric's software on my laptop to make sure it was going to work.
I am in the fifth hour since the test was supposed to begin, and have spent less than one hour of that actually taking the test. The rest of that time has been spent:
-Waiting for an online proctor to show up. After each disconnect, I waited 15-30 minutes for an online proctor to arrive.
-Contacting Prometric's tech support, as advised by the proctors.
-After multiple disconnects, the proctor told me they could no longer reconnect me to the test. They gave me Prometric's phone number and NCARB's phone number, and advised me to call both.
-Thirty minutes on the phone with Prometric. They let me know that they could put in a reschedule request, but would not let me continue taking the test today, and that the reschedule request would have to go through NCARB. They said they could neither issue a refund nor let me resume the test.
-NCARB is, of course, closed for the day. I have sent multiple emails.
One time I got probably about forty minutes of test-taking in before the software crashed. I had two other sessions of about five minutes before the software crashed. No error messages. No explanations. As you can imagine, taking this test in five minute chunks is probably less than ideal.
So, I not only shelled out money for a test that I'm unable to take (due to problems entirely on Prometric's or NCARB's end), but I've given up a day's worth of work and wages. On top of that, I don't know WHEN I'll be able to finish the test, or if I'll have to start over. Moreover, if the test process fell apart this spectacularly once, what assurances do I have that it won't happen repeatedly? Between test fees and lost wages, it seems like this is a great way to get deep in debt without anything to show for it.
I'm not sure if I'm more disappointed, or more furious at the flagrant disregard for my time.
This is unacceptable.
Please contact me at your earliest convenience, NCARB. I'd love to hash this out and get it resolved.
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