Computer Crashed - TEST CENTER didn't care!

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4 comments

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    Jared NCARB

    Somayyeh,

    Sorry to hear about your test center experience. I checked with customer relations and they informed me that you have already submitted a notice to them, thank you, and they are looking into your testing experience. One of NCARB's customer relations members will contact you privately.

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    Rebecca Book

    I have had a computer crash in the last two of the four exams I've taken. I passed, so I am not looking for a chat with customer service, but there is definitely an issue here that needs addressing. 

    Prometric claims its a problem with the NCARB software, and if past experience is any guide, NCARB will just blame it on prometric. In either case its a somewhat common and very serious problem that impacts candidates access to a fair testing experience and needs to be addressed!

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    Andrew Schiffer

    You hear stories like this all the time, then you think.... what could possibly go wrong when we add a digital whiteboard to this process?! I wish NCARB would fix the existing problems with the exam before making new ones. 

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    Michael Riscica

    Its very common.

    We just surveyed 1,114 ARE Candidates and Architects and 73% of them reported dealing with some kind of a software problem with NCARB's testing software. 

    Read the report for yourself https://youngarchitect.com/ncarbsurvey2020/ 

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