Will you locked from seen questions if there are technical issues?

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    Nick NCARB

    Hey Joel,

    No, you will not be locked out from seeing previously viewed items in this situation. If you do experience a technical issue, the exam will pause. The paused state does not lock any items. Viewed items only become locked by clicking the break button. 

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    Sarah Rinehart

    Nick - why is it that I have never seen NCARB address the unacceptable amount of testing software glitches that occurs when we take our exams? Can you help me understand what actions the organization are actively pursuing to fix these problems? I started my testing journey back during the 4.0 era in 2015 without any problems. Why is it that in the last year I have experienced software glitches and freezing every single time I have attempted to take my last exam - PDD? Where is the accountability? Should I be contacting NCARB to report the technical issues every time it occurs? What it is going on?

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    Nick NCARB

    Hey Sarah,

    Thank you for your question. We regularly audit all reports filed with Prometric about exam technical issues, so I can assure you that we do not ignore these issues in test centers. Based on data from actual candidate reports filed with Prometric, around 5% of test administrations are impacted by a technical issue. We want this number to be zero and acknowledge that 5% is too high. We document all error messages so they can be forwarded them to our exam developers to be reviewed and resolved. One big exam enhancement coming December 14th is a new PDF reader. This should reduce loading issues associated with the case study resources.

    Finally, if you do experience a technical issue, you need to report it to both Prometric staff and NCARB immediately following your appointment. Don't wait for your official score to report an issue. 

     

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    Sarah Rinehart

    Nick - I think the issue is that not enough people are filing complaints when they encounter technical issues during the exam. Everyone I know who has taken the exams in the last year has experienced a technical issue, including myself.

    Why wait for candidates to file formal complaints? We have enough to deal with as it is. When we fail an exam it is very disheartening, especially if software errors contribute to a failing outcome. The last thing we want to do is get on the phone and try to find the right person to talk to to file a complaint. NCARB isn't exactly the most friendly when it comes to customer service.

    I would encourage NCARB to be proactive and include a question at the exit survey to ask each candidate if technical issues occurred while testing. That would give you a better understanding of how common of a problem this is for everyone, and it looks like low hanging fruit to me.

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