I took PD&D last Friday at a prometric test center, my third exam at this same location, and the computer I used this time had several issues/ glitches that cost me time and a lot of frustration.
1. When I used the wheel to scroll dow it would only go down bit and bounce back to the top of the page. It did this anytime I tried to scroll on the questions, reference materials, etc. I had to actually grab the slide bar to go up and down.
2. Zoom +/-, when I click either zoom + or zoom - it would jump to the max of either and I would have to keep zooming in or out to get back to where I wanted to be.
3. Calculator - the cursor jumped when I tried to click certain numbers and it caused me to miss a few times and select the wrong #.
4. Loading reference drawings and documents took 5-10 seconds to load almost every time. Documents with multiple sheets would delay to load from sheet to sheet. I literally counted 10 seconds on multiple occasions while sheets loaded.
Altogether these issues coat me a lot of time, I finished with only 3 mins left this time and no time for reviewing flagged questions.
What are the best steps to take to address these kinds of issues when they arise? I don't know if it is the software or the hardware or what?
Do we stop and notify the staff of the test center and request a different computer?
I have to retake this exam and I feel it is in large part due to these issues.
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