Exam Rescheduling Locked

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Asli Tusavul

September 23, 2020 07:25

Hello everyone! I am experiencing a problem with my scheduled exams. I cannot reschedule any of them, they seem to be locked. An error message comes up when I try to reschedule them through NCARB on Prometric’s website stating this: ‘Some of the data passed in by your referring web site could not be recognized. Please complete the form to continue.’ I tried to contact NCARB and Prometric, but could not find the help to fix this system error, so I wanted to write here to learn if anyone else experienced this issue. Thank you!!

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  NCARB September 23, 2020 14:13

  Hey Asli,

  I recommend reaching out to NCARB Customer Service for assistance. Here is the contact info.

   

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  Asli Tusavul September 23, 2020 17:02

  Hi Nick, 

  Actually I reached out to NCARB twice.

  First they told me that they will contact Prometric to cancel my exams and give me seat credits. 

  When I called the second time to check the status, they recommended me to wait and not attend the exam. They told me that I can get the seat credits after my exam passes. I do not want to wait and figure out what happens with my exam rescheduling problem until my exam day. Since it is a technical issue, I feel like there should be an easier and better solution to this problem. 

  Thank you! 

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  NCARB September 24, 2020 13:37

  Hey Asli,

  I reached out to our customer service team directly to discuss your issue. You should have received an email explaining your rescheduling options. We appreciate your patience and apologize for this issue. 

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