Help! Prometric cancelled my test less than 24hrs before my appointment!

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    Nick NCARB (Edited )

    Hey Jana,

    We reached out to Prometric about the test center closure that you are referencing in your post. The Prometric site was closed because of protests taking place in the neighborhood. Typically, Prometric will inform testers about a closure at least 14-days in advance, but in situations like protests, COVID-19 exposures, fires, or inclement weather, that notice can be much shorter. We have asked Prometric to include an explanation in future cancellation emails so testers are informed on why their exams were impacted.

    If Prometric does not reach out to you in the next few days, please contact NCARB Customer Service, and we can help you reschedule your exam.

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    Jana M. Anderson

    Thanks, Nick, for following up. 
    I will reach out if I don't hear from them soon.  

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