When studying for the PjM and PcM exams I learned so much about how important Quality Assurance and Project Coordination is! Unfortunately, it doesn't seem like you did, so let's see how you handle this "case study".
CASE STUDY 1: Let's imagine a testing candidate pays dues and testing fees, uses your lovely scheduling system to schedule an exam, receives a confirmation email that the exam has been arranged, and then a few days before the exam receives a SECOND confirmation email, assuring the candidate that the exam will indeed take place, and to please remember to wear a mask and follow the social distancing protocols. It even includes a form that the test candidate must click to confirm that they will follow the regulations, how fun!
Now lets imagine that the testing candidate studies diligently for the exam, rearranges their personal and work life to make time for aforementioned studying, drives to the test center, and is met with a dark building, with a lovely "closed" sign out front. The candidate then hangs out in the parking lot with a half-dozen other frustrated testing candidates who also showed up as scheduled, and waits for someone arrive to proctor the test. In the meantime, they call the customer service line, where they receive a lovely message that the service center is closed and to please call back on Monday. After waiting around for 45min, the candidate drives back home having wasted half a day, not to mention the preparation and effort on the front end
Given the above scenario, what responsibilities does the testing center and licensing agency have to the testing candidate? What QA/QC protocols might the testing center and licensing agency implement to avoid such scenarios in the future. (Analyze/Evaluate Question)
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