Prometric cancelled exam, NCARB asking to pay again?!

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    Nick NCARB

    Hey Saloni,

    Sorry to hear about your experience. Since the test center was closed, you need to contact Prometric Customer Care and they will reschedule your exam. I recommend reaching out to them today.

    Hope this helps!

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    Saloni Sheth

    Hi Nick,

    Thanks for the response.

    I called Prometric and they asked for my NCARB authorization number or eligibility number to reschedule my exam. (The NCARB Record Number isn't the same thing - I asked them already.)

    Where can I find this number? 

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    Nick NCARB (Edited )

    Hey Saloni,

    I recommend calling them back today if possible. You should not be required to provide your eligibility number to reschedule.

    Please let us know if you have success on your return call. 

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    Kelvin Ng

    I have the same issue. Where can i find this authorization number? It is not the NCARB Record Number.

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    Nick NCARB

    Hey Kelvin,

    You are not required to input an authorization ID to schedule an exam. I recommend calling NCARB Customer Service and they can review the specifics of your situation. Here is the contact page - https://www.ncarb.org/contact.

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