Prometric cancelled exam, NCARB asking to pay again?!

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Saloni Sheth

March 17, 2020 11:24

Has anyone had their exam cancelled by Prometric and then NCARB’s website is asking you to buy a seat credit again in order to reschedule? I was scheduled for the Programming and Analysis exam on 3/13/20. I got an email from Prometric that morning saying it was cancelled due to operational issues. When I try to reschedule the exam, NCARB’s website is asking me to purchase a seat credit again, even though I haven’t used that seat credit since I never got to take the exam. Prometric’s email says I can reschedule within 5 business days at no cost. Does anyone know how reimbursement would work for the original seat credit? Alternatively, will the unused seat credit show up in my NCARB account, and allow me to use it to reschedule? Would appreciate if someone who’s been in a similar situation could share their thoughts. Thanks all!

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  NCARB March 17, 2020 12:43

  Hey Saloni,

  Sorry to hear about your experience. Since the test center was closed, you need to contact Prometric Customer Care and they will reschedule your exam. I recommend reaching out to them today.

  Hope this helps!

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  Saloni Sheth March 17, 2020 17:23

  Hi Nick,

  Thanks for the response.

  I called Prometric and they asked for my NCARB authorization number or eligibility number to reschedule my exam. (The NCARB Record Number isn't the same thing - I asked them already.)

  Where can I find this number? 

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  NCARB March 17, 2020 17:45 (Edited March 17, 2020 17:45)

  Hey Saloni,

  I recommend calling them back today if possible. You should not be required to provide your eligibility number to reschedule.

  Please let us know if you have success on your return call. 

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  Kelvin Ng July 21, 2020 20:24

  I have the same issue. Where can i find this authorization number? It is not the NCARB Record Number.

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  NCARB July 21, 2020 20:46

  Hey Kelvin,

  You are not required to input an authorization ID to schedule an exam. I recommend calling NCARB Customer Service and they can review the specifics of your situation. Here is the contact page - https://www.ncarb.org/contact.

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