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    Michael Ermann

    Argh, Seonwook. I'm SO sorry you had to deal with this. We'll fix this for you right away. We switched to a new learning platform and it looks like you got stuck in the transition.-- Michael Ermann, The Amber Book

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    Anna Slowey

    Hey Michael, can you add me to the list to look into? Been trying to defer enrollment for a month after purchasing but haven't heard back via emails. Thanks!

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    Michael Ermann

    On it, Anna. Know that . . . . .

    1. We have NEVER taken anyone's tuition beyond where they unenrolled

    2. Last month we had days with 10x our baseline rate of enrollment and we've fallen inexcusably behind on emails. That is our good fortune and not your problem, of course. We won't let your account be charged for the next month, but if we had missed the deadline and you were charged for the extra month, we would of course refund you without you having to ask. This is a "we're slammed and trying to catch up and do right by everyone" situation and not a "we're evil and trying to make it difficult for people to cancel their recurring subscription" situation.

    3. Our new online platform, launched one month ago, makes it so that those who sign up now can easily cancel on their own, just like with any other online subscription-based service. That won't help you because you signed up under the old system, but I wanted you to know that we know we fell behind and we've done something about it to make sure this won't happen again.

    Thanks a million for your patience. How did you like the course?

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    Seonwook Park

    Michael

     

    when the system will be fixed? The dashboard link still is missing ...

     

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