no ideas to unsubscribe amber book?

November 20, 2019 00:24

I need to unsubscribe my amber book, but the dashboard link is missing. I emailed to online@amber-book.com several times to solve it out since last week.

anyone can succeed to unsubscribe the course recently?

thanks

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10 comments

mermann November 20, 2019 02:20

Argh, Seonwook. I'm SO sorry you had to deal with this. We'll fix this for you right away. We switched to a new learning platform and it looks like you got stuck in the transition.-- Michael Ermann, The Amber Book

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Anna Slowey November 20, 2019 05:03

Hey Michael, can you add me to the list to look into? Been trying to defer enrollment for a month after purchasing but haven't heard back via emails. Thanks!

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mermann November 20, 2019 10:56

On it, Anna. Know that . . . . .

1. We have NEVER taken anyone's tuition beyond where they unenrolled

2. Last month we had days with 10x our baseline rate of enrollment and we've fallen inexcusably behind on emails. That is our good fortune and not your problem, of course. We won't let your account be charged for the next month, but if we had missed the deadline and you were charged for the extra month, we would of course refund you without you having to ask. This is a "we're slammed and trying to catch up and do right by everyone" situation and not a "we're evil and trying to make it difficult for people to cancel their recurring subscription" situation.

3. Our new online platform, launched one month ago, makes it so that those who sign up now can easily cancel on their own, just like with any other online subscription-based service. That won't help you because you signed up under the old system, but I wanted you to know that we know we fell behind and we've done something about it to make sure this won't happen again.

Thanks a million for your patience. How did you like the course?

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Seonwook Park November 23, 2019 08:45

Michael

when the system will be fixed? The dashboard link still is missing ...

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Alfredo Medina June 10, 2021 18:59

Hello, Michael, I am interested in Amber Book for a month, no longer than that. But I did not see in the website information about how to unsubscribe. I sent an email this morning to the "contact us" email, but I have not received a response. If I may ask here, how do I unsubscribe after subscribing for a month?

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mermann June 11, 2021 03:37

We are sending you an email explanation…but you unsubscribe just like any other digital service by going to your account and canceling the subscription. When you cancel you still have access through the end of your current month and you won’t be charged anymore. Of course you can also just write us if you prefer and we’ll cancel you manually.

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Alfredo Medina June 11, 2021 12:54

Thank you, Michael, for your reply. Yes, I already received an email from Ralph, from your team, with a response. I subscribed yesterday. Thanks!

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Sharon Charwick June 11, 2021 13:02

I used Amber book for a month and just unsubscribed, so I can tell you the new platform was super easy. Literally just hit the cancel button under the account information and was canceled immediately. So to answer those looking to sign up for just one month, it was no problem at all.

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PING LING LIN February 20, 2022 17:57

mermann
Hello Michael,
I have the same issue that Amberbook automatically put me on the monthly subscription. I send emails but no responses yet. How can I unscribe it and can you please refund my previous charges?

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mermann February 20, 2022 19:14

On it….and know that we’ll OF COURSE refund you…we’d NEVER keep anyone’s money if we shouldn’t

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