Bizarre Test Ending (Timer Reset, Losing Flagged Questions)
Saw this happened to Kyle Thrapp a few years back but wanted to follow up since the same issue happened to me today.
I took PPD this morning and after completing the multiple choice (flagged a normal amount of questions) I took my break. After the break I went into Case Studies and the software was having issues loading any pages beyond the 1st page of each PDF. I raised my hand and the admin restarted my computer. After the reset the PDFs were loading normally. I finished the case studies and went to review my flagged items to find all the questions I flagged before the computer restart had been turned off. The questions were still answered but no longer were any multiple choice questions flagged.
Did my best to get through the questions I believed to had flagged until time ran out. At 0:00 the exam typically tells you the test is complete however the timer restarted to 24 hours and started counting down. I immediately raised my hand and the admin told me to End Exam and they would note it.
Luckily got the Preliminary Pass but having all of your flagged questions turned off was a huge inconvenience when attempting to do a final review before the exam ends. Looks like Nick from NCARB said the questions are automatically submitted but wanted to let NCARB know there are still issues with the clock reset and flagged questions getting turned off.
Good luck with testing everyone!
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Hi Davis,
Congrats on the passing score! You did the right thing by notifying the TCA while you were experiencing a technical issue, and I'm glad to hear the restart helped with loading the PDFs. We are aware of the issue you described related to the flagged items, and we're actively working with our testing vendors to resolve it. In the meantime, it may help to jot down the item numbers that you're flagging on your scratch paper, just in case your computer needs to be restarted and the flags disappear. And Nick is correct, all answers are recorded and scored regardless of the flags.
Hope that helps!
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The exact same thing happened to me when I was taking PPD, my last exam, about 3 weeks ago. The fact that I then had to click my way through every single question in search for the ones I wanted to revisit was such a huge hassle. Luckily, like you I also passed. The thing that upset me is that there is no way clear way to report these issues to NCARB. Why isn't there a feedback section in the exit survey where we can write about any issues that happened?
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