I tested yesterday 9/23/2019 and was disconnected 4+ times. After the fourth time of raising my hand and waiting 10-15 mins each time, I was moved to another seat where I was able to continue my test (still with latency issues but less exacerbated). It was extremely frustrating to say the least and honestly, at the end of the fourth disconnect, I was ready to leave the center.
I understand that this is and has been a recurring problem and that extra time is included in the exam to account for the latency issues. However, the fact of the matter is that it breaks the test taker's concentration and creates an uneven playing ground amongst the test takers.Due to the testing site, not everybody will come across these latency issues and those lucky few will have an unfair advantage over those who do.
It seems to me that the case studies (replete with data rich diagrams, plans and charts), along with an over packed Prometric testing center, are the primary culprits . I believe these problems would be greatly alleviated by either 1) Setting a cap on prometric center (probably more of a prometric issue than an NCARB issue) and/or 2) Curating the content a bit more to ensure a more acceptable latency experience.
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