Prometric’s computers are too slow!

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    John Vogt

    I just took PjM and it was the same thing, not just with the pdf's on the case studies, but with multiple choice questions as well.  

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    Katie Merten

    It's not the actual computers; 5.0 is a server-based program, and not a program on the computers like 4.0 was, so there's more of a chance your testing experience could be less than ideal with 5.0.  Not saying this is ok, just that's the explanation we keep hearing.  

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    John Vogt

    Thanks, the makes sense.   And it's not ok at all. If the exam costs 25 dollars to take, fine but at $235 an exam it should be flawless.   

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    Tyler Selby

    I’m not so sure the PDFs are loaded remotely. During my first exam I accidentally hit the power cord to the computer I was on mid way through the exam. They couldn’t get it working immediately so they switched me to another computer that was much faster. I asked afterwards if the second computer I used was different and they said it was much newer/ faster. I’ve since been taking my exams at a different location so I haven’t been able to use that nicer computer but I definitely feel like those PDFs are being processed locally after being loaded from an exam server.

    But I agree. We are professionals and we are paying a huge amount of money to take these tests.

    Prometric’s facilities are the absolute worst, with the bare minimum in functionality and the cheapest of cheapest of everything. The one I go to doesn’t even have a sign out front, charges 25¢ for water and a bathroom with the buildings electrical panel in it.

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    Heather Mauseth

    I just took and failed my 2nd attempt at PjM because I couldn't open any of the PDF's.  They just kept saying loading.  I was unable to answer any of the Case Study questions because of this accurately and finally just had to pick answers.  I had plenty of time until trying to open the PDF's they just wouldn't work.  Very disappointing to pay so much and have to wait another 60 days because the program wouldn't load.  It's also frustrating that I couldn't take the time to go back and answer my flagged questions. This is ridiculous and very unprofessional.  

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    Michelle NCARB

    Heather,

    I'm sorry to hear that this happened.  I'm not sure if you reported this issue to the test center administrator during your test.  Be sure to also contact NCARB to report a technical issue at the test center.  Learn more about this process on page 19 of the ARE 5.0 Guidelines.

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