Prometric’s computers are too slow!

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    John Vogt

    I just took PjM and it was the same thing, not just with the pdf's on the case studies, but with multiple choice questions as well.  

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    Katie Merten

    It's not the actual computers; 5.0 is a server-based program, and not a program on the computers like 4.0 was, so there's more of a chance your testing experience could be less than ideal with 5.0.  Not saying this is ok, just that's the explanation we keep hearing.  

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    John Vogt

    Thanks, the makes sense.   And it's not ok at all. If the exam costs 25 dollars to take, fine but at $235 an exam it should be flawless.   

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    Tyler Selby

    I’m not so sure the PDFs are loaded remotely. During my first exam I accidentally hit the power cord to the computer I was on mid way through the exam. They couldn’t get it working immediately so they switched me to another computer that was much faster. I asked afterwards if the second computer I used was different and they said it was much newer/ faster. I’ve since been taking my exams at a different location so I haven’t been able to use that nicer computer but I definitely feel like those PDFs are being processed locally after being loaded from an exam server.

    But I agree. We are professionals and we are paying a huge amount of money to take these tests.

    Prometric’s facilities are the absolute worst, with the bare minimum in functionality and the cheapest of cheapest of everything. The one I go to doesn’t even have a sign out front, charges 25¢ for water and a bathroom with the buildings electrical panel in it.

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    Heather Mauseth

    I just took and failed my 2nd attempt at PjM because I couldn't open any of the PDF's.  They just kept saying loading.  I was unable to answer any of the Case Study questions because of this accurately and finally just had to pick answers.  I had plenty of time until trying to open the PDF's they just wouldn't work.  Very disappointing to pay so much and have to wait another 60 days because the program wouldn't load.  It's also frustrating that I couldn't take the time to go back and answer my flagged questions. This is ridiculous and very unprofessional.  

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    Michelle NCARB

    Heather,

    I'm sorry to hear that this happened.  I'm not sure if you reported this issue to the test center administrator during your test.  Be sure to also contact NCARB to report a technical issue at the test center.  Learn more about this process on page 19 of the ARE 5.0 Guidelines.

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    Andrew Miller

    Pdf loading times were a huge issue on CE exam at Sydney test centre. Some documents not loading at all and forcing me to just skip the question and come back to them.
    I passed, but for a exam I pay for this should not be happening. My home computer performs better.

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    Tyler Selby

    Could not agree more. I bet it would be hard to find anyone that has a computer that loads as slow as those at the pro metric testing centers.

    I recently took the PPD exam and had more problems that BRR at the testing site in Lees Summit, Missouri. Individual questions often took a while to load and the case study pdf pages took 20-30 seconds per page sometimes. There really shouldn’t be any lag for a page of any pdf with only text to load on screen. I also noticed the testing tools had been updated. Such as the way things are highlighted and crossed out we’re more intuitive. However the calculator took now requires you to press enter on the screen rather than being able to press enter on the keyboard.

    Overall, if it were possible I believe NCARB could really reduce costs and allow everyone testing a much better experience if pro metric could be done away with completely. Why can’t they collaborate with places already setup for testing such as Universities or perhaps AIA offices to administer the tests? I’m sure a secure testing room/ pod could be setup in these locations and much of the administration done on site could be minimized with a lot the procedures being augmented by technology (metal detection, fingerprinting, singing in/out and HD video feeds) and a live video chat interface. Requires bandwidth but that is largely a non issue these days. Relocating testing locations for the ARE would allow for the issues most Of us face at prometric testing centers with uncomfortable testing environments, outdated computers and an overall feeling of “icky” to be completely negated as well.

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