$210 "Voucher" expiring if exam not scheduled, and no refund??

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4 comments

  • Avatar
    Kelly Duignan

    Nicole - I hope NCARB will weigh in on this here for you.  I also had purchased a few seat credits at the $210 price, and in the payment processing e-mail I had received, and on my NCARB record they did say they will expire in one year.  It is tricky to find on the NCARB website, but if you go into your NCARB account > Exams > Buy Seat Credits > there should be a record of the seat credits and their expiration dates.  They also describe their policy about this a bit here: https://are5community.ncarb.org/hc/en-us/community/posts/360015928893-New-Option-for-Paying-Scheduling-Exams. Hope that helps and good luck!

  • Avatar
    Scott Barber

    That does seem odd to say the least - worst case scenario is I'd suggest scheduling an exam for as far away as possible (I think 6 months is the limit from Prometric? Maybe only 3?). Then you can reschedule the exam without a fee if it's far enough away, for a later date. Not sure if there's a limit to the number of times you can reschedule, but if not you could theoretically continue rescheduling the exam until you're ready to set your actual test date. 

    Hope you can find a good solution! Glad Kelly had some details to share.

  • Avatar
    Nick NCARB (Edited )

    Hey all,

    I just want to provide some additional information on seat credits, scheduling, and expiration dates. When a candidate purchases a seat credit within their NCARB Record, it is valid for one year from the purchase date. This information is provided to all candidates prior to submitting a payment to NCARB and is also included in the payment receipt. We recommend that candidates don't purchase a seat credit unless they have an intention to schedule an exam.

    Regarding scheduling, you are not required to take an exam within the one year period, only schedule an exam with Prometric. If you have a seat credit that is expiring soon and your not ready to test, I think Scott Barber has outlined a pretty decent strategy - schedule an exam as far out as possible.

    Although we have already included this information in an article on the ARE 5.0 Community, as well as many points along the payment process, we are going to look into adding this to our other exam resources so there is no confusion for future candidates. 

    Hopefully this helps!

     

  • Avatar
    Michael Gilbert

    This expiration also forces you to study for said exam.

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