Prometric Center - Ceiling Leak

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5 comments

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    Ethan Warren

    Sylvia,

    A coworker of mine had a similar thing happen to him. Prometric contacted him the day before due to water leaks and they rescheduled it for him. They rescheduled his 2 months after his original test date, but I'm pretty sure he could've rescheduled for a sooner date.

    I had to reschedule one of my exams due to a computer crash. But that took about 2 weeks of filing complaints before I was able to reschedule mine.

  • Avatar
    Melanie D'Souza

    Ethan- thank you for bringing this to notice. All my last three exams, were fails, because of computer crashes. (one in December and two in April,- I took them at test centres in the UAE). Two of them in particular were filled with crashes and despite complaints, NCARB wasn't very responsive or sympathetic to my situation. 

    If I may ask, how did you go about reporting it? How were you able to reschedule, get credit for a retake? Is it treated as a second attempt then? 

    Thank you for your help.  

  • Avatar
    Ethan Warren

    Melanie, 

    I filed a complaint with Prometric and one with NCARB about my issue. I made multiple calls to both companies explaining my situation. Prometric wouldn't budge because I had finished the exam but the test crashed during my review with an hour left on the clock. Their defense was that I completed the exam regardless if their 10 year old computer was the problem or not.

    Luckily, NCARB took the blame and gave me a free seat credit. I did have to wait the 2 month waiting period since I did answer all of the questions. It did count as a second attempt also.

    My recommendation if you are testing at a center that has common computer crashes would be to not overwork the computer/internet. This is hard to do, especially when you need to flip back and forth so much on these exams. I tried to write a lot of stuff down during the exam so I wouldn't push my luck with my computer crashing again. It sure would be nice to have taken these tests on a stable computer with gigabit internet.

  • Avatar
    SYLVIA PAWLOWSKI

    Well, good news on the situation, I guess when there's a natural disaster sort of situation... and you haven't looked at the exam, they somehow can find a seat (I bet at the expense of another exam taker) to go in whenever you choose. Even though I may not be fully ready anyways, I wanted to get this over with before the long weekend, so I'm scheduled to do it tomorrow morning.  As for a computer crash, I had that happen and of course, NCARB was not sympathetic because I was able to complete the exam after 1 hour reboot, despite their being interruptions while I was testing.  I now bank on my computer glitching at some point in the exam so I answer the questions quickly so I get it all done ahead of time.  Better to review than to not answer at all.

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    Melanie D'Souza

    This is good advice. So, persistence. Unfortunately the first time NCARB said I completed my exam so it was not their problem. Significant confusion, because we must be able to take our exams properly without worrying about technical errors that hamper an already stressful experience. Living in this part of the world, my options are limited- as is the case with other international candidates, and there is a significant overhead spent in just getting to the test center. 

    Well the common denominator is the exam in my opinion, because the test center has several other students taking all sorts of international exams, devoid of technical errors.

    Thank you for our prompt response. I shall try my best.

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