I was testing for PDD today, an easy $300 test since I had to reschedule, and twice during the "case study" portion NCARB's servers became unavailable.
What is NCARB's policy regarding this? Next time, shall I refuse to continue the exam? I lost time during this exam at the very end, and my mojo as well. The connection error was clear: it was NCARB, not Prometric, that lost the connection (and during the most intense part of the exam). Prometric documented the incident.
Please, NCARB, are you going to allow me to re-take this exam free-of-charge? What does NCARB do for it's customers (hostages) when it's software malfunctions during an exam?
Is NCARB doing anything to address the increasing frustration by test-takers with 5.0? These exams should be administered on two computer screens, considering the number of drawings, the resizing of drawings, and scrolling required. Some of the diagrams and text on my PDD exam was so small they were illegible.
I suggest test-takers who read this bring these issues up with local AIA chapters as they have attorneys that may be willing to litigate these issues on behalf of future architects. Or bring the issues up with your state Architect Boards. In California, it's CAB: https://www.cab.ca.gov.
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