I've seen plenty of online reports on computers crashing during testing, but wanted to add my own to the pile.
I took PcM on Monday, and had the system crash at about question 3, and again at about question 20. The Prometric staff moved me to another computer, but couldn't get that computer to open the exam, so I got moved to a third station. Got through about 80% before it crashed yet again. At this point, I'm starting to get concerned whether I would have enough time to complete the exam. I finished with just a few minutes remaining, and didn't get to spend nearly as much time as I'd hoped to review marked questions.
As if professional licensing exams are not stressful enough...to have this level of service for something that we are paying (dearly) for, is incredible. This is completely unacceptable for an entity the scale of NCARB, especially in 2018, and from what I can see, it has been happening since the start of 5.0, and very little has been done to correct the problem, aside from mastering the standard "I'm sorry this happened to you" apology.
To make it all that much more of an "experience", the testing facility I attended looked and felt like a 1970's DMV office, but with even less personality. Add to the mix that everyone gets treated like new inmates at prison intake, and I feel like my $210 testing fee was money very well spent (insert sarcasm here, if it was missed). Seriously, to get asked what the beat up wedding ring on my left hand is for...it's insulting to say the least.
To head off the inevitable "did you call NCARB customer service?" question, yes I did. According to the CS rep I spoke with this morning, NCARB is not aware of any computers crashing during testing. Really?
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