PSI browser crashes during remote testing

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ashisharch
Anyone experienced PSI crashes while taking exam from home this week? I took 2 exams this week, and had 3 crashes in the first one, and 1 crash in the second one. Very disappointing.
 
Regardless of crashes, the overall experience was very slow when it came to using the whiteboard and case studies. Each drawing took upto 30sec to load, and the whiteboard took about the same time.
 
PS-I have taken 3 other tests a few months back and they were amazing, no issues. 
 
Anyone experience this?
 
 
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    kkgalicinao

    I'm so sorry to hear about your experience, ashisharch. I also experienced some technical issues when testing at home (back in 2021-2022) and understand how frustrating it can be. Luckily, the proctor was able to resolve the issues each time so that I could resume my exams, but it did add stress to an already stressful situation. 

    If you ever encounter a technical issue or lagging in the exam, definitely notify your proctor immediately. Don't wait until it is possibly too late. Check out page 33-35 of the ARE 5.0 Guidelines for additional information on what to do if you encounter technical issues prior to or during your exam. 

    I have also heard of technical issues occurring in testing centers as well, so these issues may not be exclusive to online remote testing. It sounds like it is case-specific can can occur regardless.

    Either way, I hope you don't experience these issues again. Best of luck!

    Kiara Galicinao, AIA, NCARB
    Black Spectacles
    ARE Community

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    hbhbhbb

    I just did the PDD exam today and experienced the same lag issues, having never experienced them before on 6 other exams (last one taken in December). It was SO frustrating and I really couldn't get through the test. It crashed for the final time before I was able to submit my results, so I don't know if NCARB will receive the results, or if I passed/failed. It will be a miracle if I pass because I wasn't able to access the exhibits for the case studies due to the lag. I hope NCARB recognizes that there is an issue with the PSI platform!

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