Technical issue during exam.
I took the PcM exam on 6/1/24 and there was a technical issue during the exam. There was a point where the screen froze up and would not advance to the next question, but the timer continued to count down. When the screened unfroze, the timer jumped down to the point it would have been if there was never an issue. This occurred twice, and then I went to speak with the testing facility person after the second occurrence. That person was able to fix the frozen screen issue, but there was nothing that could be done regarding the valuable lost time.
Is there any chance NARB will allow me to take the exam again at no cost and without pentaly?
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I just faced the same issue, I took my PcM where a technical issue stopped me from moving forward. the proctor looked at issue and transferred me to a new computer, when i logged into the new computer i noticed the time had been running and I had lost approximately 6miutes. probably more or less. This affected my entire exam strategy. I contacted NCARB regarding the issue, but the refund is really my goal here. I would like to take the exam again without penalty.
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This has now happed for my the past four exams I have taken. It happed to me during Project Management, Practice Management, Construction and Evaluation, and Project Planning & Design....just recently on 12/26/24. It happens for different exams and at different PSI testing locations. I have notified NCARB two of the times that this has occurred, and not much has been done. I am taking Practice Management again (the only exam I keep failing) this Saturday and I know for a fact it is going to happen again. It is very nerve racking because I know its going to happen when I click on the next question...I just don't know when.
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vrocks718 It is sad and unfortunate to hear that we are penalized because of their technical difficulties. I am 100% sure that the server shut down and the delay to bring it back up was one of the major causes I failed my PcM. I came short 3 questions. and all they did was giving me a seat back which I didn't really want. I wanted to not be penalized and wait 60 days to retake. It is not fair. Not sure why they don't want us to Pass our exams fairly.
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