Experience of Testing at PSI center

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Hoda Jafarian

Hi,

I scheduled an in person exam on last Friday and due to a technical issue they couldn't launch my exam. It was such a terrible experience. NCARB should stand for us and make PSI accountable for these incidences. Since PSI taken over this is the second time my exam got canceled due to a technical issue. Why should we pay such $235 for this level of service? I had to take an unpaid leave go to the center only to find out that I need to take another unpaid leave to take the same exam. Why should I pay for THEIR FAULT? 

Hoda

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    NCARB

    Hoda,

    NCARB will provide you a seat credit to reschedule this exam due to the technical issue you experienced. Unfortunately, it's impossible to prevent all technical issues, as it's a computer-based exam. Please reach out to NCARB's customer service if you have not yet followed up. 202-879-0520.

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    Hoda Jafarian

    Technical issues are the new norm. Since June 2023 I have scheduled 5 exams and faced technical issues 2 times. Who is responsible for the time I lost on those 2 days and the amount of stress I had face? Why should I pay for these technical issues with my time? 

    Hoda

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    Elizabeth Farrell

    Hoda, 

    The same thing happened to me last Friday too. I share your frustration and stress. 

    Never had this happen with Prometric. 

     

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    Hoda Jafarian

    Elizabeth,

    So sorry to hear that. I am hoping NCARB will make PSI accountable for these issues and not reacting as if it's totally normal to have these many technical issues.

    Hoda

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    Miko Saleeby

    I agree. It's not right we are not reimbursed the time we have to take and the gas miles we have to spend. NCARB is not doing enough to take care of us. We spend annual fees to NCARB to help us and they are not. 

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