Online Proctoring-Scheduling Issues_PSI

Comments

6 comments

  • Avatar
    NCARB

    Miguel,

    NCARB has limited the use of a language dictionary to candidates taking exams in the test center only. This is an added security measure. Some candidates have opted to use the extra time only as an accommodation so they are able to continue to test remotely. The other option is to continue with extra time and use of a language dictionary and take the exam in the test center environment.

    I hope this helps to clarify.

    0
    Comment actions Permalink
  • Avatar
    Miguel Castillo Lopez

    Thank you for the response, I never used the dictionary in any of the exams and didnt have any on hand, I appreciate the extra time.

    My complain is not about the accommodations is about the scheduling. In the four exams I did this year I could pick a date and time without talking to someone on the phone, now its been a week and I am still waiting for the call back. 

    I dont understand why now the accommodations seems to be a problem for scheduling an online proctoring exam. Do you mean I have to remove the dictionary in order to schedule online?

     

    0
    Comment actions Permalink
  • Avatar
    NCARB

    Miguel,

    Yes, the accommodated exams for in person testing have to be scheduled by phone. Given that you have both accommodations in your record, you are being limited to this testing option. If you would like to continue to test online, you can ask NCARB's customer relations to remove the dictionary accommodation from your record. You'll then be able to test remotely.

    Customer Service can be reached at 202-879-0520.

    0
    Comment actions Permalink
  • Avatar
    Miguel Castillo Lopez

    When did this changed? I always had both accommodations when I scheduled the last 4 exams with no issues. Is this a recent update?

    If I update my accommodations, will be able to schedule as before?

    0
    Comment actions Permalink
  • Avatar
    NCARB

    Miguel,

    This has been the policy since NCARB began providing the ESL accommodation. You were able to schedule to test remotely with both accommodations due to a development error by one of NCARB's testing partners. That error has since been corrected. 

    This information is available on page 16 of the ARE 5.0 Guidelines:

    0
    Comment actions Permalink
  • Avatar
    Miguel Castillo Lopez

    Thank you for the answer, I already talked with Customer Service and they are working on solving the issue.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk