I just want to make note about the problems I experienced on Feb. 20, 2021. I sat down to take my exam and lost connection after the 2nd question and the Prometric people had to reboot my workstation. This happened 25 times until I finally had to leave with a ticket / case number. Prometric told me the new ncarb exam format has issues and its been an ongoing thing for over a month. They also said it was a global issue and its on ncarb's side. There was another person in the testing center experiencing the same issues I was experiencing. So I know it was not just me. After the fifth time rebooting, they moved me to another workstation. The problem still continued. The screen would lock up and or freeze. Sometimes the clock was still running and you could not click on the screen or do anything but, hit the call button or raise your hand to get help. This would sometimes happen during math calculations and you would have to redo the entire problem again! Ugh! That means for every time the computer shuts down, I would have to do that last problem I already did again. On top of everything, you would also have to wait 10-15 minutes for the computer to reboot for it to only happen again, again and again........ It was so frustrating to say the least. I did not want to keep going through this and get to the end to have a FAIL so I left with a ticket number and phne number for Candidate Care. I wish someone from ncarb or prometric would have disclosed this ongoing technical issue to me before I took the exam. i have to drive 40 minutes each way and pay for parking. That is not fair to candidates at all! We spend numerous hours studying and purchasing study material to have a fair exam experience. I put a call into ncarb and Candidate Care and the associate took my information. I have to wait for ncarb's system to get this information which said would take 3-5 business days. Candidate Care said I would not have to pay to retake the exam and I am entitled to retake. I am hoping I can retake this exam asap. I will keep you updated on this issue later this week.
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