There are many glitches to the online proctored Prometric ARE exam. Be warned!
My PjM exam was scheduled for 7 pm on 1/4/2021, but my first proctor could not hear my audio. I was asked to relog back into the exam, and when I reached my second proctor, his video cam froze on me. The third time I logged in, the proctoring was successful in administering my exam ( she heard my voice and she launched the exam).
However, by the time I was able to take the test, the time was 8 pm ( nearly an hour after my scheduled test)! But that is not the worst part.
I took the test, but 20 minutes before the end of the test ( and almost three hours into it), the Prometric online test logged me off the exam! I was able to reach another proctor after this glitch but I was not able to finish the exam. The biggest problem is that I technically had 20 minutes left to review my answers and finish the exam to the best of my abilities, which taken away from me.
It is now 11:36 pm on 1/4/2021. I spent one month studying for this exam and I was not given my allotted time because of a glitch. I still feel like I have the chance of passing the test, but I did not press the finish button. What happens next?
Let me know who to contact. This is frustrating. I recommend that you do not take the exam online until they resolve all glitches!
Who should I contact to discuss this issue?
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