The new online-proctored exam procedure is so problematic and flawed, I personally would not recommend people to take it remotely from home. Life during the pandemic has been tough, but if passing the exams is imperative to you, I would avoid taking it remotely at all cost esp. at this time despite the fact that COVID is a huge concern for many people. Below is the email I sent to email@example.com while still haven't received any response.
To whom it may concern,
I'm a Prometric testing candidate who's been scheduled to take the ARE PDD exam on 1/3 at 8pm. Due to major technical issues during the check-in process experienced with two check-in agents and troubleshooting technical support for at least three & half hours, I could no longer proceed with the exam as I was too exhausted, and the level of frustration was beyond words. It was almost 12 midnight when the system failed on me with the second agent.
The second agent who had nearly completed the check-in process was Enrique. Enrique confirmed that once I relaunch the Pro-Proctor application, I will have to start the whole process from scratch for the third time with another agent instead of picking up from where we had left. He said he has reported a technical glitch on his end, and also advised me that all of our communication has been documented in the chat box. I also contacted technical support twice to address the issues I had with case number XXXXXX. The tech's name is Hitesh Kumar.
I hope this will not result in an automatic failure of my exam, and also prohibit me from rescheduling this exam within the next 60 days. Please let me know what can be done.