I was scheduled to take the Practice Management Exam at 4:30pm today (12/30/2020). I first logged into Prometric's remote proctoring program at 4:25pm for a 4:30pm exam time. Before logging in I did an internet speed test (screenshot attached) and it told me that I had almost a gigabyte of upload and download speed (I was at my office with an ethernet connection). I also had called a friend to test the webcam and speakers and everything worked. This was also confirmed by Prometric's system test during the login process. After about 10 minutes, an online proctor appeared on the screen above the chat dialogue but I could not hear her. We used the text box and she said to log out and log back in, which I did. After that though, no proctor ever showed back up. After waiting for quite awhile, the software crashed and I got an automated message to wait 90 seconds and log back in, which I did. This same process happened two more times. After logging back in, no proctor ever shows up and the software eventually crashes. The error message says there's a connectivity issue but as I said, I did a speed test but I have almost a gigabyte of upload and download speeds so I don't believe it is anything on my end. Finally, a little after 6:00pm, I gave up. I know that other people are trying to use the remote proctoring option and have experienced Prometric software crashes as well. I'd hoped to avoid testing centers because the one near me is barely hygienic in the best of times, let alone during a pandemic.
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