Whiteboard problems while taking PJM

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Zorimar Nazario Rivera

December 21, 2020 00:14

On Saturday December 19, 2020 while taking the exam I had problems with the whiteboard. Some of my notes disappear when clicking to the next question, then after a while appeared again. Also I added extra pages and got deleted after I clicked next question. This was a problem to me because I had to re-do some of them when I wanted to re-check. After I finished my test I told the prometric person in charge. My question is, how do I make sure that this issue it’s informed to NCARB? 

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• Official comment

  

  NCARB December 21, 2020 14:59 (Edited December 21, 2020 15:34)

  Hi Zorimar and Jared,

  Please reach out to NCARB Customer Service directly and they can assist you with your testing situations. 

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  Devin Davis December 21, 2020 00:20

  I took PDD on December 18th, and had the exact same problem.  When trying to go back and review my answers the Exam Summary page would not allow me to do so.  

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  Michael Riscica December 21, 2020 01:10

  YES, we reported this problem to NCARB when they released the Demo exam. 

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  James Martzahl December 21, 2020 02:08 (Edited December 21, 2020 02:08)

  Please make sure you both report this to NCARB. Even though I'm doubtful they will actually do anything about the errors ( never have done anything in the past) it is extremely important to tell them so they can record it. 

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  Michael Riscica December 21, 2020 02:16

  It's also good to have that record in your own personal email, in case this issue ever goes to court. 

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  Jared Hopkins December 21, 2020 06:55 (Edited December 21, 2020 07:42)

  I just took my PA today.  Did a write up about it.  Was not happy at all with my white board experience. 

  Write up is here if you are interested.  It's long, and apologize for that.  I was pretty upset.

  Not happy with this change at all.

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