Technical Issues during PcM Exam

I took my exam last week (5/26) in Austin, TX. I decided to start with the case studies, and learned that my case study material was all jumbled - text was missing and it was completely illegible. This was the same case for all the supplemental materials. I immediately went to find a PSI proctor, but saw none at their desk and decided to continue while waiting for them to return. A few minutes later, the proctor returned, and I explained the situation. She informed me that I would have to wait for her to finish with another test taker, and then she would have to contact IT. Once she was able to help me and reach out to IT, they remoted into the computer and were working on troubleshooting the issue. After 20-or so minutes, it was suggested that we restart the exam on another computer. This resolved the issue, but during the course of fixing the issue I lost almost 30-min of my exam time.

I was encouraged by the proctor to finish the exam. She (the proctor would reach out to PSI and filed a ticket with them), and I needed to reach out to NCARB immediately after the exam. I was not informed of the 75% policy, and I doubt the proctor had any idea about the policy. NCARB needs to rethink this policy, especially if they are not informing the proctors - who, in my case, told me I needed to finish.

I am still waiting to hear back from NCARB, and will be contacting them again. The 75%/60 day-policy is ridiculously unfair. Because despite being able to look at each question, there was no way I could give each one adequate time after I had lost 30-min of my test time. And as said before, NCARB needs to inform their proctors of this policy.

I have seen countless other posts of others that have experienced this issue since using PSI and it is disappointed that it is still happening, and it does not look like anything is being done to effectively remedy the situation.

NCARB