PSI Online Proctoring PA Exam Crash

I took online proctoring PA exam a few weeks ago. The check-in process was fine and the proctor launched the exam for me. By the time I was at question #10, the exam crashed. I got back into the PSI website and got technical support on chat helping me. They were trying to figure out what the issue was. I almost lost 30 min and the exam was still running on their end but they could not connect me back to the exam. PSI told me to reschedule it. PSI told me that they will send me the report in 48 hours and notify NCARB that it was a technical issue and I should get the exam refund. It has been almost 6 weeks and I have not heard back from PSI. If I want to take future exams at home, there is no way to know what went wrong and how I can prevent in future.

At least, NCARB gave me a seat credit for exam retake. The frustration is that PSI doesn't understand how much hard work goes into preparing for these exams and because of their technical issues, NCARB gave me a fail report and my retake is after 60 days. This is extremely inconvenient and stressful situation. NCARB needs to hold PSI accountable for such issues and come up with a solution.