Exam Tab Frozen Issue Update.
This is an update about my exam on the 22nd. On that exam, when I got all the way to the case study question, I found out the tabs are frozen. I am not able to click to switch tabs. The PSI proctor tried to call and got help but did not work in the end. My exam thus got terminated half an hour early and I am never able to get back to finish all the case study questions.
On my NCARB portal, the exam status is still currently showing "score pending". I called NCARB to ask for seat credit today. I am told that this is a national issue and they are investigating it. And NCARB is trying to kick the ball to PSI by saying this is a PSI problem, not an NCARB issue. And they claim that they might not offer seat credit to every candidate who had this issue. They seem to say that PSI makes the exam system, not NCARB. How is that possible?
So NCARB can just explain this however they want without having to be responsible for whatever they do? With all that money we paid NCARB, what did they do with the money? Is there a third party that can regulate and investigate NCARB to speak up on behalf of the candidates?
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This is so unfortunate to hear, especially because PSI claimed that this issue was a fault of NCARB since they do not allow PSI full access to their system (which is why they were unable to troubleshoot). PSI tech support noted that they don’t generally know much about NCARB tests. I cannot understand why NCARB would switch from Prometric before completely reviewing the possible problems with PSI and then leave us to fail incorrectly.
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Same problem, I'm losing time and Money and not sure what I can do about it. I went to take the PA exam today and started with the Case study and the tabs froze up 8 minutes into the test.
NCARB and PSI have all the power to argue and throw blame back and forth which does nothing for the test taker and so then to make things worse the test administrators don't have any power top help you when there the ones with you in the moment of the problem.
Thank god I took the last week off working to study..NNNNNOOOOOOTTTT!!!!
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