Unbelievably terrible experience with PSI and NCARB

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Yuan Ma

January 22, 2023 23:57

I had my PjM exam on the 19th at 10:00 AM. When I got there, the PSI center did not have internet, and they could not get an internet connection back at 10:30. I was then given a ticket number and asked to reschedule the exam. Then I rescheduled the exam for the 22nd at a different test center. When I got to the case study questions, the resource tabs are frozen and I was not able to view the material. I reported this to the staff and they called IT. IT worked on it trying to fix the issue for around half an hour and achieved nothing !!! Now I have to wait 2 more months to redo this exam. This is just ridiculously unreliable and irresponsible. I don't care if I can get free credit, what about the time I am losing ??????? NCARB, please improve your IT staff skill and your system !!!!!!!!! Candidates should totally file a group lawsuit against NCARB because apparently, I am not the only one having this kind of terrible experience. If this is a serious exam for the test takers, NCARB must also take this issue seriously, not just frivolously throw people with delayed test credit. 

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• Official comment

  

  NCARB January 23, 2023 14:46 (Edited January 23, 2023 14:46)

  Hi Yuan,

  Please reach out to our Customer Relations team, if you haven't already, and report your issues. NCARB's Customer Relations team will also be able to provide additional support on your technical issues. 

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  Da Huo January 25, 2023 06:42

  Yuan,

  Sorry to hear your experience in the the test center. I hope the technical team can let you retake the test soon with free credit. Also, I am taking the exam soon, hopefully NCARB can solve the problem timely so that we won't get the same frozen issues.

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  Katelyn Frame March 14, 2023 22:56

  Da Huo Yuan Ma

  Yeahhhh, they aren't doing much. The link below is another discussion on it.

  https://are5community.ncarb.org/hc/en-us/community/posts/11787690471319-Technical-Issues-during-the-Exam-?page=1#community_comment_13091792554775 

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