Take the case study 1st!!!!!!

Comments

22 comments

  • Official comment
    Avatar
    NCARB (Edited )

    Hi all,

    Please reach out to our Customer Relations team, if you haven't already, and report your issues so we can work with PSI to ensure this doesn't happen in the future. NCARB's Customer Relations team will also be able to provide additional support on your technical issues.

    Comment actions Permalink
  • Avatar
    Kara Zhang

    my issue is the same with 

    • Rodrigo Schmeil

    But I feel my English is not as good as his.

    And both of us took the exam in the morning on Jan. 19.2023.

    Let me know if there are more people experience the similar thing.

    1
    Comment actions Permalink
  • Avatar
    Robert Ward

    This happened to me today too on my practice exam (1/20/23).  I just assumed it was my browser issue.  so now I find the actual test that I paid $$$ for has the same bug. nice.  thanks NCARB

    3
    Comment actions Permalink
  • Avatar
    Joanne Rimkeit

    I had the same experience. I also took the PA exam in the morning of 01/19/23. The tabs on both case studies were frozen. There was nothing PSI could do about it. I called NCARB after the test and reported the incident. I also sent them an email via the customer service on the NCARB site. They said they usually respond in 5days. Now I received my test score saying I failed and can only resched after 60days. We should not have to pay again for rescheduling the exam because it was not my fault that there's a technical error in their software.

    1
    Comment actions Permalink
  • Avatar
    Manuel Melendez

    Same issue here in California with PJM on morning of 1/21/2023. DEMAND NCARB BE HELD ACCOUNTABLE. THEY TOLD MY PROCTOR THEY KNOW THIS IS AN ISSUE. I’m sorry this happened to you all. Its Frustrating beyond all measure.

    3
    Comment actions Permalink
  • Avatar
    Robert Ward

    It happened again.  the tabs were frozen on PJM practice exam 1/21/23.  but only for case study 1.  think about all the fees we pay to NCARB and test fees on top of it.  You think they could at least hire decent coders to make their exam work

    2
    Comment actions Permalink
  • Avatar
    Kara Zhang

    @Yuan Ma How is that possible.

    1
    Comment actions Permalink
  • Avatar
    Mitsuto Mori

    The exact same issue happened to me this morning and 2-3 others as well in NYC . I took CE division and the case study tabs would not work. This is so frustrating and I remember seeing an ncarb policy where if you see more than 75% of the questions you are bound to the 60day retake policy and whatever score you received will be valid regardless.
    The proctor told me when I reported the problem that ncarb is already aware of the issue, yet why not alert if to the issue prior to taking the exam. Obviously most people who are already on the case study portion would have seen more than 75% of the questions. What happens if this happens again ?

    3
    Comment actions Permalink
  • Avatar
    Jing Chen

    same issue happened here with CE(01/22/23)

    1
    Comment actions Permalink
  • Avatar
    Rodrigo Schmeil

    Its extremally frustrating to know that this is happening to SO MANY of us, and yet NCARB is not willing to do anything about it... THEIR SOFTWARE ISSUE, AND WE HAVE TO BE PENALIZED waiting the 60 day period to retake the exam... when it was CLEARLY their fault on THEIR software... so frustrating.... and unfortunately I dont thins there is anything we can do about it... Is there??? 

    2
    Comment actions Permalink
  • Avatar
    Robert Ward

    This issue happened to me again on my PcM exam this morning 1/23/23.  the staff said that everyone taking an NCARB exam for the past two weeks had a problem.  She called up NCARB to file the technical report.

    1
    Comment actions Permalink
  • Avatar
    Qing Xiao (Edited )

    This happened to me today on my PA exam, and I failed. Both case study tabs are frozen. I contacted PSI technical support and they seem to have no idea and wasted my exam time asking questions. They also did not tell me that I could end the exam and re-schedule. I am not sure how many questions I have seen when I discovered the issue because i did not follow the sequence exactly. I had to guess through the 14 questions. It is really frustrating. I think it is acceptable to get a free seat credit and retake after 60 days, but It is unfair to be counted as a fail. Also, they should make sure that it won't happen again! It is ridiculous...

    1
    Comment actions Permalink
  • Avatar
    Emma Schrantz

    This happened to me, 1/21. I'm still trying to get any feedback or response from NCARB or PSI.

    1
    Comment actions Permalink
  • Avatar
    Brian West

    YUUUP, happened to me today when I went to take the PA exam, also experienced the frozen tabs on the practice exams I took last week. I think it sould be linked to using the highlighter tool.

    Looks like this is going to be a lot of people not getting compensated for the lost time and not knowing when we will get to retake an exam that won't have this glitch!!! The more I read about this the more I'm angry with this entire process. These tests are so overly time sensitive as is, is there any way they can make this process more difficult? Be Darn sure there is, just ask the question and case study writers

    1
    Comment actions Permalink
  • Avatar
    Jun Robinson

    I have my PA exam scheduled this Saturday, with seeing all these technical issues happens recently, I am getting so nervous since we studied a lot for these exams…

    1
    Comment actions Permalink
  • Avatar
    Brian West

    Jun,

    It is a very real issue, but I think the safest route, if you're ready to take the test, is to do the case study questions first and don't use the highlighter or strikeout text tools, I think it's possible that is linked to causing the problem. Take the practice exam and see for yourself what happens if you use those tools on the case study questions.

    Just don't do what others did and do the first 60 questions because if you see over 75% of the test before the problem happens, they might make you wait 60 days to retake the exam. I haven't heard back from Ncarb yet so I'm not sure what they will do.

    0
    Comment actions Permalink
  • Avatar
    Yvette Louka

    I don’t see anywhere in the NCARB or PSI test agreement anything that mentions if you see less than 75% of the test you can retake in less than 60 days. I was never notified about this before taking my PDD test yesterday although this issue has already been made aware by NCARB as per their employee who answered my call as well as PSI so how do I get penalized for this ?

    NCARB please advise  

     Thank You 

    0
    Comment actions Permalink
  • Avatar
    Jessika Amato

    Yvette, I actually looked for it after being told by NCARB and it is indeed in the Guidelines. There is chapter on technical issues, with a section if it happens online and a section if it happens in person (same procedure) pages 23 and 32. I also had no idea, being one of the first ones to report the problem I couldn’t apply the suggestion. But apparently you can reschedule if you keep below that percentage and within the first 30min or so (based on what they told me on the phone the following day)

    1
    Comment actions Permalink
  • Avatar
    Yvette Louka

    Thanks Jessika, so how come NCARB customer service doesn’t know about this ?  When PSI associate called them to ask for assistance they said they were not able to advise her as they are still investigating the problem. And when she asked if she should cancel my test or continue they still had no clear answer for her. 
    NCARB please take responsibility of this. 
    Your personal who are answering technical questions phone calls are not aware of this policy. 
    Thank You

    0
    Comment actions Permalink
  • Avatar
    Yvette Louka

    Shouldn’t we see those instructions on the first screen that we agree to before taking the test? Shouldn’t these instructions be on the PSI instructions that they read to us before taking the exam?

    0
    Comment actions Permalink
  • Avatar
    Robert Ward

    CE test on 1/25 both case studies had the tabs lock up.  NCARB still has not fixed this

    0
    Comment actions Permalink
  • Avatar
    Jessika Amato

    The guidelines are an incredibly long document, personally I went through them once way long before sitting the exam and then forgot about them, which is why I’m sharing the same exact location for the protocol, so who ever is reading this and experiences the same issue can refer to something specific instead of a “I read in a comment that..” “I was told that”. Being that said it’s ridiculous that the people instructing the exam don’t know them by heart as this is their only job! My proctor allegedly “paused” my exam only to find out later through NCARB that they really didn’t and that I was put on a break which does not extend time….and when I asked for an explanation the answer was “I am not familiar with your exam structure” so that is unacceptable. The guidelines are actually in our favor, if only I had known about them before. So yes, there is a written spelled out rule on the 60 days/seen % and we can use that, but instructors are barely prepared and completely unaware of what our exam even looks like :(

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk