I just took PDD the other day, and I experienced issues during both case studies.
I was not able to load the drawings for the case study, the page kept saying loading, loading, loading for about 25-30 seconds, when it finally loaded up, I scrolled down to the second page it took another 25, 30 seconds until I reached the last pages. Just from one scroll going up and down I probably wasted about 6 minutes, when I reached the second question, I figured the page would refresh and hopefully it wouldn't happen again, but it was just as slow. I attempted to do a couple more questions to see if it would get better but nothing happened. I clicked "exam summary" to see If it would get better and go back to the same question, but when I did this the page completely froze up for about 40 seconds. . I had no choice but to report this to Prometrics, one of proctors also witnessed the major page delays.
Prometrics told me that they were going to report this issue to NCARB. I also sent an email to customer service about this issue. I got an automatic reply message that they received it and that they are looking into it.
I'm very frustrated because I studied a lot for this exam, I felt confident that I did well on a lot of questions but before I even get a response back from NCARB about this issue they already uploaded my Failed grade.
I wonder if the failing grade was issued because I did not complete the exam. Obviously I ran out of time for a reason that I couldn't control.
I think before they rush into failing your exam, this situation should've been evaluated. I called customer service yesterday to report this issue by phone as well, I was told that an ARE specialist will get back to me. I guess we will see.
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